Troubleshooting

• If you’re having difficulty launcging an RStudio session from your reserved container, go to status.oit.duke.edu and scroll down to Teaching and Learning Tools. Under this heading you’ll find an entry called Container Manager (CMGR Coursework Containers).

  • If the status shows something other than Operational, this means there is a known incident with the containers. Use your course discussion forum to report the issue.
  • If the status shows Operational, this means the system is expected to be working. Check your internet connection, try opening the container in a different web browser, and if need be, restart your computer to ensure a fresh new connection. If the issue still persists, try restarting the cotainer. Lastly, if the issue is still unresolved, file ticket by filling out the Qualtrics form here. If there’s an imminent deadline, also consider posting on the course discussion forum.